Privacy Policy

Last updated: January 1, 2025

V for Food ("we", "us", or "our") operates the V for Food mobile application and website (collectively, the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

Account Information: When you create an account, we collect your email address, name, and authentication credentials (via Firebase Authentication using Google, Apple, email, or phone sign-in).
Purchase Information: When you buy vouchers, we collect your name, email address, billing address, and payment information (processed securely via Mollie).
Profile Information: Any additional information you choose to provide in your profile.

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Usage Data: Information about how you use the app, including tour progress, locations visited, and feature interactions.
Location Data: With your consent, we collect precise location data to provide navigation and tour features. You can disable location services at any time through your device settings.
Log Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data.

1.3 Information from Third Parties

We may receive information from third-party services:

Firebase: Authentication data, crash reports, and analytics.
Payment Providers: Transaction confirmation from Mollie (we do not store full payment card details).

2. How We Use Your Information

We use the collected information for the following purposes:

Provide the Service: To operate and maintain the V for Food app and website, process voucher purchases, and deliver tour experiences.
Personalization: To customize your experience and provide relevant content.
Communication: To send you transactional emails (voucher codes, receipts), service updates, and promotional communications (with your consent).
Analytics: To understand how users interact with our Service and improve functionality.
Security: To detect, prevent, and address technical issues, fraud, and security threats.
Legal Compliance: To comply with applicable laws and regulations.

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share data with third-party service providers who perform services on our behalf:

Firebase (Google): Authentication, crash reporting, and analytics
Mollie: Payment processing
Brevo: Transactional email delivery
Cloudflare R2: Secure file storage

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 Partner Restaurants

When you redeem vouchers at partner restaurants, we share only the minimum necessary information (voucher validity) to process your discount.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:

Account Data: Retained while your account is active and for 3 years after deletion request for legal compliance.
Transaction Data: Retained for 7 years for tax and accounting purposes.
Usage Data: Retained for 2 years for analytics purposes.

You can request deletion of your account and personal data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

You have the right to request a copy of your personal data in a structured, machine-readable format.

5.2 Correction

You can update or correct your account information directly in the app or by contacting us.

5.3 Deletion

You can request deletion of your personal data. Some information may be retained for legal compliance.

5.4 Objection and Restriction

You can object to or request restriction of certain processing activities.

Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

5.6 Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority (in the Netherlands: Autoriteit Persoonsgegevens).

To exercise any of these rights, please contact us at [email protected].

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS) and at rest
Secure authentication via Firebase
Regular security assessments
Access controls limiting data access to authorized personnel

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries in the European Economic Area (EEA) and the United States. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

8. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

9. Third-Party Links

Our Service may contain links to third-party websites or services (e.g., restaurant websites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Push Notifications

With your consent, we may send push notifications about:

Tour updates and new city launches
Special offers and promotions
Voucher reminders

You can disable push notifications at any time through your device settings.

11. Analytics and Tracking

We use Firebase Analytics to understand app usage. This service collects anonymized usage data. You can opt out of analytics collection in the app settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy in the app and on our website
Sending you an email notification (if you have an account)
Displaying a prominent notice in the app

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

V for Food Ridderschapstraat 21-BS 3512 CN Utrecht The Netherlands

Email: [email protected] Phone: +31 6 44 21 79 99

For data protection inquiries, you can also contact us at [email protected].

This Privacy Policy complies with the General Data Protection Regulation (GDPR), the Dutch Implementation Act (UAVG), and Apple App Store guidelines.